Where is your company located?

• Lodi, NJ

Do you have a customer service phone line I can call?

• We are currently not available by phone at the moment but can be reached at info@chariteeusa.com

How much of the proceeds goes to charity?

• We donate 8% of total sales to various organizations.  To make it better, we let you choose which organization the 8% of the sale goes to.

How much money have you donated so far?

• The amount we have donated varies per organization but when you purchase an order and choose an organization, it will show you the amount that has been donated to that organization up to date.

How long will it take to receive my order within the U.S.?

• We make every effort to process orders within 5 business days of when they are received.
• Once the package is shipped it can take 3-5 business days to be delivered unless an expedited shipping method has been picked.

How long will it take to receive my international order?

• We make every effort to process orders within 5 business days of when they are received.
• Once the package is shipped it can take 7-15 business days to be delivered, depending on your location and customs.

Will I be notified when my order is shipped?

• Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out. 

Will I receive a tracking number?

• Yes of course! All orders are shipped through USPS and include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. Please note that the Order Number is not your tracking number. 

I ordered from outside the US, can I still track my order?

• Once your package reaches customs, your USPS tracking number will become active. You can track your order before it reaches customs by entering your tracking number.